Privacy policy
What we collect when you enquire or book, why we hold it, who else sees it, and how long we keep it.
We are a small operator in Kilimanjaro. We ask for the details we need to answer your enquiry, get you a permit, and keep you safe on the mountain. We do not sell your details to anyone, and we do not run advertising trackers on this site.
1. Who we are
Africamaze Ltd is a tour operator registered in Tanzania, holding a TALA tourist agent licence. Our office is in Moshi, Kilimanjaro Region. We are the data controller for the information described in this policy.
For any question about your data, write to privacy@africamaze.com or use the details in section 11.
2. What we collect
When you enquire. Your name, email address, phone or WhatsApp number, country of residence, the dates and trip you are asking about, group size, and anything you choose to tell us in the message field.
When you book. Passport name, passport number, nationality, date of birth, emergency contact, dietary requirements, travel insurance policy number and insurer, arrival and departure flight details, and next of kin.
Health information. Existing medical conditions, medication, allergies, and fitness relevant to altitude. On the mountain we record twice-daily pulse and oxygen saturation readings on a health chart. We collect this because we cannot run a safe climb without it, and we treat it as the most sensitive information we hold.
Payment information. Bank transfer references and the name on the account. Card payments are handled by our payment provider — the card number never reaches us and we do not store it.
When you use the site. Pages viewed, approximate location from your IP address, browser and device type, and how you arrived. Collected in aggregate through analytics, described in section 7.
3. Why we hold it
Enquiry details
Answering you, preparing a proposal, following up on an open enquiry
Legitimate interest
Passport and personal details
Park permits, hotel and lodge bookings, domestic flight manifests
Performing your contract
Health and medical details
Safety screening, altitude monitoring, emergency treatment
Explicit consent and vital interests
Insurance details
Confirming mandatory cover, arranging evacuation if needed
Performing your contract
Invoices and payments
Accounting and Tanzanian tax records
Legal obligation
Site analytics
Understanding which pages are useful
Consent
We do not use your details to build a marketing profile, and we do not make automated decisions about you.
4. Who else sees it
Running a trip means passing some of your details to the people who deliver it. We share the minimum each one needs:
- TANAPA and KINAPA — name, passport number, nationality and age, to issue park permits in your name
- Hotels, lodges and camps — name, arrival and departure dates, dietary requirements
- Domestic airlines — name, passport details and weight allowance for bush flights
- Your lead guide — medical and emergency contact details, carried on the mountain in case they are needed
- Medical and rescue services — only in an emergency, and only what treatment requires
- Our accountant and bank — invoice and payment records
- Service providers — website hosting, email, and the enquiry form [confirm which providers]
We never sell your information, rent mailing lists, or pass your details to other operators or agents without asking you first.
5. How long we keep it
Enquiries that did not become bookings
24 months from last contact
Passport, insurance and medical details
Deleted 90 days after your trip ends
Mountain health charts
90 days, then destroyed — longer only if there was an incident
Itineraries, dates and correspondence
7 years
Invoices and payment records
7 years, as Tanzanian tax law requires
Newsletter subscription
Until you unsubscribe
6. Where your data goes
Our office systems are in Tanzania. Our website hosting, email and form provider may store data outside Tanzania, including in the European Union and the United States. Where we send information to a provider in another country, we rely on that provider’s standard contractual clauses or an equivalent safeguard.
7. Cookies and analytics
This site sets a small number of cookies. Necessary ones remember whether you have dismissed a notice and keep the enquiry form working; they cannot be switched off. Analytics cookies tell us which pages people read and where they leave, and they only run if you accept them.
We use Google Analytics, Plausible for analytics. We do not run advertising or remarketing pixels. You can clear or block cookies in your browser at any time; the site will still work.
8. Your rights
Whatever country you are in, you can ask us to:
- Send you a copy of what we hold about you
- Correct anything that is wrong
- Delete what we no longer need to keep
- Stop using your details for a particular purpose, including marketing
- Withdraw consent you have given, at any time
Write to us and we will answer within 30 days. There is no charge. If you are in the UK or EEA and you are not satisfied with our answer, you can complain to your national data protection authority — in the UK, the Information Commissioner’s Office.
One limit worth stating plainly: if you ask us to delete medical or insurance details before a climb, we cannot take you onto the mountain.
9. How we protect it
Booking files are held in access-controlled accounts, and only the staff working on your trip can open them. Passport scans are stored in a restricted folder and deleted on the schedule in section 5. Health charts are paper on the mountain and are shredded at the office. Everyone in the company signs a confidentiality undertaking.
No system is perfect. If a breach happens that affects you, we will tell you and the relevant authority within 72 hours of discovering it.
10. Children
We take bookings that include children, but always through a parent or guardian, who provides the child’s details and consents on their behalf. We do not market to children and we do not knowingly collect details directly from anyone under 18.
11. Contact and changes
Africa Amaze Ltd, Moshi, Kilimanjaro Region, Tanzania. Telephone +255 748 211 455. Email privacy@africamaze.com
If we change this policy we will update the date at the top of the page. If a change materially affects how we use your information, we will email anyone with a live booking.